Are your skincare products suitable for sensitive skin?

Yes! Our products are dermatologically tested, formulated without parabens or harsh chemicals, and ideal for sensitive and aging skin.

What’s the best way to apply RIMAN products?

Follow our 4-step ritual: 1) Cleanser → 2) Toner → 3) Ampoule → 4) Cream. Apply morning and evening for optimal results.

Are your products vegan and cruelty-free?

Yes, all of our products are cruelty-free and contain no animal-derived ingredients.

Do you offer free shipping within Australia?

Yes, we offer free shipping on all orders over $200 within Australia.

How long does shipping take?

Orders are processed in 1–3 business days and usually delivered within 3–7 business days nationwide.

What payment methods are accepted?

We accept major credit cards, PayPal, Apple Pay, and Afterpay.

Can I return or exchange a product?

Yes! Unused and unopened items can be returned within 14 days of delivery. Visit our Return Policy at https://www.rimans.com.au/return-exchange-policy.

What if my order arrives damaged or incorrect?

Please contact us at hello.rimanskincare@gmail.com with your order number and a photo. We’ll arrange a replacement or refund.

Is my personal information safe?

Absolutely. We use secure, encrypted checkout and do not share your data. Read our Privacy Policy at https://www.rimans.com.au/privacy-policy.

FAQs — RIMAN Skincare | Incellderm Australia | Korean Skincare Experts in Australia

Frequently asked questions.

Products & Usage

Yes! Our products are dermatologically tested, formulated without parabens or harsh chemicals, and ideal for sensitive and aging skin.
Follow our 4-step ritual: 1) Cleanser → 2) Toner → 3) Ampoule → 4) Cream. Apply morning and evening for optimal results.
Yes, all of our products are cruelty-free and contain no animal-derived ingredients.

Shipping & Orders

Yes, we offer free shipping on all orders over $200 within Australia.
Orders are processed in 1–3 business days and usually delivered within 3–7 business days nationwide.
We accept major credit cards, PayPal, Apple Pay, and Afterpay.
You can purchase Incellderm skincare directly from our official Australian website at rimans.com.au. We offer fast, reliable shipping across Australia, and all products are shipped locally.

Returns & Support

A: Yes! Unused and unopened items can be returned within 14 days of delivery.
📎 View our Return Policy
A: Please contact us at hello.rimanskincare@gmail.com with your order number and a photo. We’ll arrange a replacement or refund.

Privacy & Policies

Absolutely. We use secure, encrypted checkout and do not share your data.
📎 Read our Privacy Policy
You can view our full policies here:
- 📦 Shipping Policy
- 🔁 Return Policy
- 🔒 Privacy Policy