Frequently asked questions.

Products & Usage

  • Incellderm skincare products are formulated with advanced Korean ingredients such as Niacinamide, Centella Asiatica, Vitamin C, Hyaluronic Acid, and botanical extracts. Each ingredient is carefully selected to deliver visible results while maintaining skin safety and balance

  • Yes! Our products are dermatologically tested, formulated without parabens or harsh chemicals, and ideal for sensitive and aging skin.

  • RIMAN skincare products are formulated and manufactured in South Korea, using high-quality ingredients sourced from Jeju Island.

  • Yes, all of our products are cruelty-free and contain no animal-derived ingredients.

  • Popular products like the Incellderm RADIANSOME™100 Microfluidizer Cream, Dermatology First Package, and Calming Balance Gel contain Niacinamide and Centella Asiatica, providing brightening, soothing, and skin-strengthening benefits.

Shipping & Orders

  • Yes, we offer free shipping on all orders over $200 within Australia.

    📎 View our Shipping Policy

  • Orders are processed in 1–3 business days and usually delivered within 3–7 business days nationwide.

  • We accept major credit cards, PayPal, Apple Pay, and Afterpay.

  • You can purchase Incellderm skincare directly from our website at rimans.com.au. We offer fast, reliable shipping across Australia, and all products are shipped locally.

Returns & Support

  • A: Yes! Unused and unopened items can be returned within 30 days of delivery.
    📎 View our Return Policy

  • A: Please contact us at support@rimans.com.au with your order number and a photo. We’ll arrange a replacement or refund.

  • Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item sent.

  • Once we receive your returned item, we aim to process your refund or exchange within 3–5 business days.

Promotions & General Info

  • You can email us at support@rimans.com.au or use the contact form on our website.

  • You can view our full policies here:

  • We regularly offer special promotions through our homepage and Instagram account.

    🎉 Right now, enjoy free shipping on all orders over $200 Australia-wide

    Be sure to follow us on Instagram @riman_australia or check our homepage banner for the latest offers.

  • You can stay informed about our latest skincare deals and promotions by following us on Instagram @riman_australia and subscribing to our newsletter on our homepage.

  • No. This website is operated by an independent RIMAN distributor in Australia. The official RIMAN corporate site is www.riman.com.

    All product orders and business enrollments made through this site are processed by the site owner.