Shipping Policy

At Rimans, we strive to deliver your order as quickly and smoothly as possible. Here's what you can expect:

🕒 Order Processing Time

  • All orders are processed within 24 to 72 hours (1–3 business days)

  • Orders placed on weekends or public holidays will be processed the next business day

  • Once your order is processed, you’ll receive a shipping confirmation with tracking details

📦 Delivery Timeframe

Depending on your location, estimated delivery times are as follows:

RegionEstimated DeliveryAustralia (Metro)3–5 business days

Australia (Regional/Remote)5–7 business days

Please note that delivery times may be affected by external factors such as customs delays, holidays, or courier disruptions.

🚚 Shipping Methods & Carriers

We use reliable local and international couriers to ensure safe and timely delivery, including:

  • Australia Post

  • Australia Post Express

  • Sendle

💸 Shipping Fees

  • Shipping fees are calculated at checkout based on destination and order weight

  • Free shipping is available for eligible orders over $200 within Australia

🔎 Order Tracking

Once your package is shipped, you'll receive an email with a tracking number so you can follow your parcel every step of the way.

❗ Delays or Delivery Issues

While we always aim for timely delivery, delays can occasionally happen due to unforeseen circumstances. If you have any issues with your shipment, please contact us at hello.rimanskincare@gmail.com, and we’ll assist you promptly.

📬 Change of Shipping Address

If you need to update your shipping address after placing an order, please contact us within 12 hours. Changes requested after the package has been shipped may not be possible.

💬 Still Have Questions?

We’re here to help!
📩 Email us at: hello.rimanskincare@gmail.com
📞 Business Hours: Monday–Friday, 9:00 AM – 5:00 PM AEST