Privacy Policy

Effective Date: 01/07/2025

At RIMANS (rimans.com.au), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website or services.

1. What Personal Information We Collect

The types of personal information we collect depend on how you interact with our site.

💬 Information You Provide Directly:

  • Name, email address, phone number, and mailing/billing address

  • Order and payment information (via secure third-party processors)

  • Account details (if applicable): username, password, and preferences

  • Customer service interactions, inquiries, or messages

🔍 Information Collected Automatically:

We collect limited technical data when you browse our site, including:

  • IP address and browser type

  • Device information and pages visited

  • Time spent on site and referral source
    This is collected via cookies, pixels, and analytics tools to improve our services.

🔗 Information from Third Parties:

We may receive data from:

  • Payment providers (e.g. Stripe, PayPal)

  • Platforms we use to operate our store (e.g. Squarespace)

  • Marketing or ad services (e.g. Google Ads, Meta)

All third-party data is handled in accordance with this Privacy Policy.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders

  • Send order and shipping updates

  • Provide customer support

  • Improve and personalize your browsing experience

  • Send marketing emails (only if you’ve opted in)

  • Detect fraud or security risks

We do not sell your personal information.

3. Cookies and Tracking Technologies

We use cookies to:

  • Remember your preferences (e.g. cart contents, login)

  • Analyze website traffic and usage

  • Show personalized ads (if applicable)

You can disable cookies via your browser settings, but some features may not work correctly.

4. How We Share Your Information

We may share your data with trusted third parties such as:

  • Payment processors and shipping partners

  • Analytics and marketing service providers

  • IT and cloud hosting service providers

  • Legal or regulatory authorities (when required by law)

We ensure all partners meet data protection standards.
We do not disclose sensitive personal data without consent.

5. Your Privacy Rights

Depending on your location (e.g. under Australian Privacy Law or GDPR), you may have rights to:

  • Access: Request a copy of the personal data we hold about you

  • Correct: Update inaccurate or incomplete information

  • Delete: Ask us to remove your data (when legally allowed)

  • Withdraw Consent: Opt out of marketing at any time

  • Restrict Processing: Request limits on how we use your information

To exercise any of these rights, contact us at hello.rimanskincare@gmail.com.

We may verify your identity before fulfilling your request. We will respond within the timeframe required by law.

6. International Users

If you’re located outside of Australia, including in the EU or UK, your data may be processed in Australia or other jurisdictions.
We use legally approved mechanisms (e.g. Standard Contractual Clauses) to protect international transfers when required.

7. Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect data from minors. If you believe your child has provided us with personal information, please contact us to request deletion.

8. How We Protect Your Data

We take reasonable measures to protect your personal information from unauthorized access, misuse, or loss.
However, no internet transmission is 100% secure. Please avoid sending sensitive info via unsecured channels.

9. Data Retention

We retain your personal information only as long as needed to:

  • Fulfill orders and provide services

  • Comply with legal obligations

  • Resolve disputes or enforce policies

10. Third-Party Links

Our website may link to other websites we do not control. We are not responsible for their privacy practices. Please review their policies before sharing your information.

11. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
We recommend reviewing it regularly to stay informed.

12. Contact Us

If you have any questions, requests, or complaints about this Privacy Policy or your personal data, please contact us:

📧 Email: hello.rimanskincare@gmail.com