Return and Exchange Policy

At Rimans, we want you to feel confident in your skincare journey. If you're not completely satisfied, we offer a 30-day return policy for most products purchased from our online store.

📦 Return Eligibility

To be eligible for a return:

  • Your item must be unused, unopened, and in its original packaging

  • All returns must be initiated within 30 days of receiving your order

  • You must provide proof of purchase (order number or invoice)

Please note: Due to the nature of skincare and personal care products, items that have been opened or used cannot be returned for hygiene reasons.

🚚 How to Start a Return (Australia Only)

To request a return:

  1. Contact us at hello.rimanskincare@gmail.com

  2. Include your order number, item(s) you'd like to return, and reason for return

  3. Once approved, we’ll provide return instructions and the return address (based in Australia)

Please do not send items back without contacting us first – unauthorised returns may not be accepted.

🧴 Damaged or Incorrect Items

If your order arrives damaged or you received the wrong product, please contact us within 3 business days of delivery. Be sure to include:

  • Order number

  • Clear photos of the item and packaging

We'll do our best to resolve the issue quickly, either by sending a replacement or issuing a refund.

❌ Non-Returnable Items

Unfortunately, we cannot accept returns on:

  • Opened or used beauty/skincare products

  • Sale items or promotional bundles

  • Gift cards

  • Custom or personalised items

If you’re unsure whether your item qualifies, feel free to contact us.

🔄 Exchanges

We do not offer direct exchanges. If you wish to change a product, please return the original (if eligible), and place a new order separately.

🇦🇺 Australian Orders Only

This policy applies to orders shipped within Australia. For international customers, please contact us directly to discuss return options.

💳 Refund Process

Once your return is received and inspected, we will notify you by email:

  • If approved, your refund will be issued to your original payment method

  • Processing time may vary depending on your bank or credit card provider (usually within 5–10 business days)

If it’s been more than 15 business days since your return was approved and you haven't received your refund, please contact us at hello.rimanskincare@gmail.com